Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Introduction

Agent Dilu ("we", "our", or "us") is a WhatsApp AI Agent platform operated by Dilexus. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Important: We store information about our users and clients on our secure servers. We do not sell, rent, or trade your personal information to any third parties.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Business information (company name, industry, size)
  • Account credentials (username, password)
  • Payment information (billing address, payment method)
  • Communication records with our support team

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, features used, time spent)
  • Log data (IP address, access times, referring URLs)
  • WhatsApp message metadata (for AI processing purposes)

2.3 AI-Generated Data

As part of our AI services, we may process:

  • WhatsApp conversations handled by our AI agents
  • Voice call recordings and transcriptions
  • Knowledge base content you upload
  • Lead information captured through AI interactions

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our AI services
  • Process transactions and send related information
  • Respond to your comments, questions, and support requests
  • Send you technical notices, updates, and administrative messages
  • Improve our services and develop new features
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and fraud
  • Generate usage analytics and reports

4. Data Storage and Security

All user and client data is stored on our secure servers. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Secure backup and disaster recovery procedures
  • Employee training on data protection practices

Data Retention: We retain your personal information for as long as your account is active or as needed to provide you services. We will delete or anonymize your data upon request, subject to any legal obligations requiring us to retain certain information.

5. Data Sharing and Third Parties

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

5.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting providers
  • AI and machine learning service providers
  • Payment processors
  • Communication service providers

These providers are contractually obligated to protect your information and are only permitted to use it for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your information
  • Withdrawal of Consent: Withdraw your consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. WhatsApp and Meta Data

As an official Meta Tech Provider, we process WhatsApp data in accordance with Meta's policies and applicable laws. This includes:

  • Compliance with WhatsApp Business API terms of service
  • Processing of WhatsApp messages only for the purpose of providing our AI services
  • Not sharing WhatsApp data with third parties for their own purposes
  • Maintaining appropriate security measures for WhatsApp data

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our services may not function properly without cookies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Last Updated: March 19, 2026