Agent Dilu already answers WhatsApp chats and live WhatsApp calls. PBX integration adds your SIP desk phones — and lets WhatsApp callers ring your team, or talk to Dilu first and transfer when they ask for a human.
Most “WhatsApp PBX” tools are unofficial or chat-only. Agent Dilu uses Meta’s Cloud API for WhatsApp voice, and SIP for your office phones — so you stay compliant and still ring a real extension.
Register SIP desk phones or WebRTC softphones with Agent Dilu. Dilu answers in Sinhala, Tamil, English, and more — grounded in the same knowledge base as WhatsApp chat.
Bind the line to an existing WhatsApp number (shared call minutes) or add a calls-only PBX line when you do not need messaging.
When a customer calls your WhatsApp Business number, you choose the path: Dilu answers, your PBX rings immediately, or Dilu qualifies and transfers mid-call when they ask for a person.
The bridge is live voice only — WhatsApp WebRTC to your registered SIP trunk. Chat, campaigns, and catalogs stay on WhatsApp.
Set routing per phone in the dashboard. Pause AI and Direct PBX still rings your team — so after-hours coverage never depends on a single mode.
Inbound WhatsApp voice stays with Agent Dilu — intent, memory, and your knowledge base. Best when you want 24/7 coverage without tying up the floor.
Skip the AI greeting. The WhatsApp caller is bridged straight to your registered PBX / UCM extension — the customer hears your team, not a bot.
Dilu answers first. When the caller asks for a human, the call transfers to the PBX you registered — mid-conversation, without starting over.
No unofficial WhatsApp clients. No extra consumer call page. Managers add a PBX key in the admin panel and point the trunk at Agent Dilu.
Use the official Meta Cloud API on your Business number. Voice calling follows Meta’s WhatsApp Business Calling availability and consent rules.
Create a PBX key, REGISTER your UCM or softphone with SIP Digest, and choose whether the line shares a WhatsApp number or stands alone.
AI only, Direct PBX, or AI-then-transfer. Dilu keeps the knowledge base, languages, and call minutes in one place.
Sinhala, Tamil, English, and more — desk-phone callers hear the same agent customers already chat with.
PBX voice counts as call minutes. WhatsApp message quota is not burned on PBX-only lines.
Per-phone API keys are shown once, stored hashed, and revocable. SIP password never sits in plaintext.
Designed for UCM-style trunks and SIP REGISTER. WebRTC phones use SIP over WebSocket; classic SIP stays on the wire.
If you pause Dilu, Direct PBX still connects WhatsApp callers to humans. After-AI routing falls back to Direct.
No grey-area WhatsApp clients. Voice on WhatsApp uses Cloud API calling; the PBX side is your own SIP system.